FAQs – Siciley

QUESTIONS & ANSWERS

In this section we have tried to answer the most common questions our customers have. Please read carefully – perhaps you will find the answer to your question here.

If you don’t find the answer to your question, please fill out the form on the Contact Us page. We will be sure to answer your question by phone or email.

HOW TO ORDER FLOWERS DELIVERY?

It is very easy to make an order on our website. First you need to choose a bouquet of flowers or composition, which can be supplemented by a great gift. Add the selected items to your cart and proceed to checkout.

Then you need to fill in the information about the sender and the recipient and choose the appropriate payment method.

You can also place your order by phone or through online consultant. Our specialist will advise you on all questions.

HOW DO I KNOW IF MY ORDER HAS BEEN DELIVERED?

As soon as the courier delivers flowers to the recipient, we’ll send you an SMS – message and e-mail that the order was delivered.

IS ANONYMOUS DELVERY POSSIBLE?

All bouquets are delivered strictly anonymously. If you want the recipient to know who the gift is from, indicate your name on the card or free card when ordering.

CAN I CANCEL MY ORDER?

If you decide to cancel your order, please inform us as soon as possible by phone
+1 (279) 204-63-13 and we will accept the request for cancellation, provided that the application is received before the delivery of goods.

DOES THE SICILEY MATCH THE IMAGE ON THE SITE?

All pictures on the site are photos of our florists’ work. Partial replacement of elements of a bouquet is possible, but the basic composition and appearance of a bouquet will remain the same. If the bouquet will be radically different from the photo, we will contact you to coordinate possible changes.

IS IT POSSIBLE TO ORDER A SICILEY THAT IS NOT ON THE SITE?

Yes, of course! Write us your wishes or send us a photo of the bouquet, our florists will assemble the same or even better!

CAN I SEE A PHOTO OF MY ORDER BEFORE DELIVERY?

Yes, you can. Write about it in the comments to the order, or tell the operator when ordering.

IS IT POSSIBLE TO ATTACH A NOTE TO THE SICILEY?

Yes, and it’s free! Write a note in the comments to the order and we will add it to the bouquet.

IS IT POSSIBLE TO HAVE A PICKUP?

Yes, self-delivery is possible. The pickup point is specified when placing your order.

IS SAME DAY DELIVERY POSSIBLE?

Yes, we deliver on the day of your order. Read more about the delivery process in the “Delivery” section.

I WANT A SURPRISE DELIVERY, BUT I'M NOT SURE IF THE RECIPENT WILL BE THERE. WHAT TO DO?

For such an occasion, it’s better to leave the recipient’s phone number. But you can not worry, we do not tell exactly what the courier will bring. We just specify convenient time for the recipient and address for delivery. Please note, if the courier brings bouquet by surprise (ie, we previously did not agree on the place of delivery) and the recipient is not in place, repeat bouquet delivery or delivery to another address will already be paid.